Developing an Exceptional Volunteering System with Outstanding Features

Telementoring is an initiative by a group of researchers at Monash University, Melbourne, Australia, and Jagannath University, Dhaka, Bangladesh.

This program was first introduced in Bangladesh during the early days of the Covid-19 pandemic when millions of children were missing out on formal education after all educational institutions in Bangladesh were forced to close on March 18, 2020. The school closures disproportionately disadvantaged rural children who had limited access to the internet, television and radio for distance learning, and rural parents who did not have the resources and skills to provide educational support for their children at home. As the vast majority of households in Bangladesh have access to mobile phones, telementoring was developed as a solution to this learning crisis by facilitating volunteers in urban areas to deliver free educational mentoring services to rural households via mobile phones.